Members can book online 14 days prior from 7 am. Although the new booking sheet will automatically appear after midnight, the links to "book now" will only be operational from 7 am onwards on the day when booking 14 days prior.
Alternatively, members can book by phone 14 days prior from 9am when the reception desk opens.
Members should select their opponent's name to show on the booking sheets.
Tennis -- Maximum 2 hours per member per day.
Each member has an account within the booking system and must have sufficient credit in order to book a court.
You can purchase (minimum) £10 booking system credit with an online credit/debit card transaction. .
75p booking fee per 30 minutes at all times except for the currently started 30-minute time slot and following hour.
+ £2 per 30 minutes for floodlights when sunset occurs before booking end time. The booking sheet prices are automatically adjusted based on sunset times.
£5.00 per hour at peak times -- Monday - Saturday from 4.30pm to 9pm
£2.50 per hour off-peak -- all other times including bank holidays all day.
Juniors: £2.50 per hour at all times.
Members can share booking fees by using the facility to Transfer Credit -- on the day playing, the system will automatically send an email to invite playing partners/opponents to use this facility to share the booking fees paid by the member who booked the court.
When playing a Guest (non-member), you must select "Guest £4" as your playing partner/opponent to show on the booking sheets.
The system will automatically charge the £4 Guest Fee to your booking system account by adding £4 to the booking fee already paid.
When playing tennis, you only need to select Guest £4 once for any 30-minute booking within your session.
If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the court fee will automatically revert to the normal rate (and your account will be credited).
This can be done when you book the court or any time before playing.
If you forget to select Guest as the playing partner/opponent before playing, then please be sure to use the facility to "TransferCredit" (£4) to the Guest account.
Guest are only permitted to play 3 times in a year before they must join.
The member who booked the court is required to check-in to confirm court usage within 1 hour prior to the reserved start time (or within an hour after playing).
Any selected playing partner/opponent may also check-in to confirm court usage on behalf of the member who booked the court.
The system assumes a "no-show" if the member who booked the court fails to check-in.
On each occasion, the system will automatically charge a £2 no-show penalty in addition to the court fee already paid to the member's booking system account.
On each occasion, the system sends an email notification at 10am on the day following the no-show with a reminder to check-in next time.
Please note you will need to know your system PIN to check-in on the touch screen "kiosk" system in the club bar. You can look-up your PIN when logged into the website, or use the Forgotten Password process.
When unable to play, please cancel as soon as possible so others may use the court.
Full refund (as booking system credit) when cancelled more than 24 hours prior to start time.
No refund when cancelled within 24 hours, unless the court is re-booked -- in this case, the late-cancellation charge is automatically refunded (and no charges will appear on your booking system account).
In case of tennis cancellation due to bad weather, please contact the office to request a refund.
Woodford Wells Club • Monkhams Lane • Woodford Green • IG8 0NL •
Tel: 020 8504 1954